A retail company wants to enhance customer service using chatbots and real-time agent support. Which Google Cloud suite should they use?

The most suitable choice for a retail company looking to enhance customer service through chatbots and real-time agent support is Google's Customer Engagement Suite. This suite specifically focuses on improving customer interactions and includes robust tools for building and deploying chatbots, managing customer inquiries, and integrating with real-time support systems. It allows businesses to create personalized and efficient communication channels, which is essential for delivering high-quality customer service.

While Google's AI Suite provides various machine learning and AI capabilities that could be utilized in building smart chatbots, it is not as targeted towards customer engagement as the Customer Engagement Suite. Google Workspace is more about productivity and collaboration tools for teams and doesn't focus on customer service solutions. Google Cloud Functions is a serverless execution environment for building and connecting cloud services but lacks the comprehensive features specifically designed for enhancing customer interactions.

Thus, the Customer Engagement Suite effectively addresses the needs of improving customer service through the capabilities it offers for chatbots and real-time support.