What component of Google's Customer Engagement Suite is designed to offer real-time support to human customer service agents?

The component designed to offer real-time support to human customer service agents is Agent Assist. This tool is specifically developed to enhance the efficiency and productivity of customer service teams by leveraging artificial intelligence. It provides agents with relevant suggestions, insights, and helpful resources during customer interactions, thereby enabling faster issue resolution and improved customer satisfaction.

Agent Assist integrates seamlessly with existing customer service platforms, allowing agents to focus on delivering quality service while the system aids them with valuable information in real time. The use of natural language processing and machine learning helps in understanding the context of queries and recommending appropriate responses.

This is beneficial in a support environment where quick access to information is crucial to resolving customer issues effectively. By augmenting human capabilities, Agent Assist allows organizations to elevate their customer service experience without replacing the human touch that is often essential for complex or sensitive interactions.